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Title
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Perceptions and Practice of Tipping Amongst Domestic Tourists in Zimbabwe
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Creator
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Precious Mazhande
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Vitalis Basera
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Oliver Chikuta
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Musawenkosi Tapfuma
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Felicity Ncube
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Rudorwashe Baipai
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Abstract
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Tipping is a common practice globally and at times mandatory in some societies, at the same time, some communities regard tipping
as taboo. African societies view tipping differently and this poses a challenge among international tourists, particularly those from the
west who are used to expressing their gratitude towards a satisfactory service through giving a tip. While it is almost certain that some
nationals will always give a tip, do Africans, particularly Zimbabweans subscribe to the tipping philosophy? There is not enough
literature in academia on tipping amongst African tourists, particularly those in Zimbabwe. Preliminary review of literature has revealed
that there are only two studies published on the tipping practice in Zimbabwe. The one focused on the impact of tipping on waiters’
service delivery as well as working relations among waiting staff (Mkono, 2011). The other study looked at the perceptions of hotel
employees towards tipping and motivation (Kazembe, Mapingure & Chimutingiza, 2014). It is evident that the published studies were
all supply side oriented without considering the demand side. This study seeks to interrogate the demand side by; (i) establishing the
perceptions of domestic tourists when it comes to tipping; (ii) expose the nature of tipping amongst local tourists; (iii) establishing the
motivation for tipping amongst domestic tourists. The study adopted a phenomenological philosophy, and used a qualitative design to
collect and analyze data. The study conveniently sampled forty (40) domestic tourists from four (4) hotels in Zimbabwe and interviewed
them. The findings revealed that domestic tourists in Zimbabwe perceive tipping as an appropriate and good practice. The main form Mazhande, Basera, Chikuta, Tapfuma, Ncube and Baipai / Journal of Gastronomy, Hospitality, and Travel. 3(1) – 2020
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of tipping indicated in the study is the monetary. The study also found out that the motivations for tipping are as varied as the people who practice it.
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Date
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2020
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Source
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Journal of Gastronomy, Hospitality, and Travel. 3(1) – 2020
